Technosylva's Privacy Policy

Technosylva may collect personal information including your name, agency/organization name, address, telephone number, email address, and location. Technosylva’s applications may require registration with some personal information to gain access, this information is used to authenticate users and provide support. You can control what additional data is shared with Technosylva. Technosylva may collect information regarding support requests in the form of emails, phone, or online-chat. With your consent, Technosylva may use remote access to navigate and troubleshoot specific issues. Data collected during support may include, but not be limited to information about hardware, software, and error logs associated with the request. Technosylva products may be used to collect and store text, photos, videos, and files provided by you. This data will not be used for any purposes outside of the services provided by Technosylva.

Technosylva provides several apps that may collect user location data. Users have control over app location service settings at the device app permissions level as well as several GPS collection settings within apps with these features. Some apps are designed for emergency responders to manage incident response information. Depending on client deployments of our software, emergency responders can optionally share their location with the system and can use their GPS receiver to collect geospatial information, such as mapping points, lines, and/or polygons. If your location positions are shared, other agency users may have access to see your location information – a key piece of information for emergency responder safety and situational awareness. However, the visibility of this information is permissioned within the system and not all agency users will have access to this information. Visibility of your location is determined by agency business requirements.

If granted by the user, some apps may use location services in the background. This feature is offered to users that need to collect geospatial information such as lines or polygons via GPS streaming while the app is in the background or the device screen is asleep. This feature is offered so users can complete other tasks on their devices and conserve battery while collecting GPS data in the field.

Several free apps provided by Technosylva use location services to allow users to “zoom to my location” on a map. These apps do not share location information with other users and do not use location services in the background.

Technosylva does not sell or share location data with third parties.

Technosylva uses cookies to analyze our websites and software products and to improve your experience by remembering preferences while you use our products. Cookies that are categorized as “necessary” are stored on your browser as they are essential for the basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use our websites. Cookies are stored on your browser only with your consent. You will see a message the first time you visit our website, or after clearing your browser cache/storage, that will ask you to accept the use of cookies. You can reject the use of cookies but opting out of some cookies may affect your use of the web application or website. Cookie settings can be managed in your internet browser at any time.

Within our applications, we may collect data and information when errors occur called Log Data. The purpose of collecting this data is to improve software stability and performance. This Log Data may include information such as your device make, device model, operating system version, the configuration of the app when utilizing our software, date of the use of the software, and other information, as necessary. Technosylva does not sell or share Log Data with third parties.

Technosylva provides software as a service to its customers. Personal information collected by Technosylva allows users to gain access to the software and use various features and applications and allows Technosylva to respond to customer service requests and provide technical support.

Technosylva will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy according to contractual agreements with your agency/organization. We will retain and use your personal information to the extent necessary to comply with our contractual obligations.

Technosylva does not sell or share personal information with third parties.

Technosylva does not disclose your personal information with any third parties. Technosylva is not subject to Freedom of Information Act (FIOA) requests. All agency/organizational data stored in Technosylva software is property of the agency/organization. Requests for these data must be directed to the agency/organization. If Technosylva receives a legitimate request for the disclosure of your personal information from a third party, we will notify you and/or your agency/organization. No information will be shared without explicit approval by you and/or your agency/organization. Additionally, Technosylva does not disclose any user information related to the use of our publicly provided apps.

Technosylva encrypts all information transferred over the internet using Hypertext Transfer Protocol Secure (HTTPS), including information transmitted to/from application databases. All data in storage (at rest) are encrypted. For software applications, user data are not replicated outside of the application datacenters. All application servers have two firewall security layers. Technosylva regularly reviews security practices to protect personal information and prevent unauthorized access and is ISO 27001 certified.

You can access and update your own personal information by using the appropriate software applications produced by Technosylva. You can request to have any personal information in our databases deleted pending approval of agency/organization administrators where applicable.

Links to other websites that may provide supplemental, or reference information are provided in some websites, applications, and software for your convenience. You should review the privacy policies of these websites prior to use. Technosylva has no control over and assumes no responsibility for the content, privacy policies or practices of any third-party sites or services.

Technosylva will modify this Privacy Statement as necessary. When an update is made to this Privacy Statement, the updated Privacy Statement will be made available on this site.

If you have any questions about this Privacy Statement, please contact us via https://technosylva.com/contact/.

Technosylva collects and manages three types of personal data: Customer Data, Client Data, and User Data. Technosylva does not sell or share hosted data with third parties.

Customer Data

Customer data may be collected as part of services provided by Technosylva to clients. These customers may include, but are not limited to, individuals impacted by natural disasters and/or individuals involved in an incident. This data can include information about individuals such as name, address, phone number, email address, job duties, and employment. We collect this information through online import processes, data entry into our products, and integrations addressed in our agreements with our clients.

We operate under the assumption that as data controllers our clients notify customers whose personal data may be managed in our software. We have no direct agreement or relationship with these individuals. We collect and manage this data in compliance with our contractual agreements with clients that use our software. We retain Customer Data for the duration of our agreements with our clients, or longer, as necessary to meet our contractual obligations.

Client Data

Technosylva may collect personal information about the people or employees in your agency/organization who use Technosylva software products. Personal information we collect about people in your agency/organization may include first and last name, email address, phone number, mailing address, geo-location, job title, relevant job qualifications, and performance within our training website. We collect personal information about people in your agency/organization when people create an account or if you provide their personal information to us directly as part of a contractual agreement. Personal information about people in your agency/organization is used to provide our service, provide technical support, allow you to manage your accounts, and improve our service.

User Data

We may collect user information automatically through our software, including location; user preferences; computer, device, browser, and software information; and date and time of user activity. This information is collected solely for the purposes of providing our contracted software as a service and supporting users.

Technosylva provides links to external websites to improve your use of our service. We recommend that you review the privacy policies and statements of all linked external websites prior to use. The privacy policies of linked external websites may not be the same as Technosylva.

We take measures to protect personal data from loss, unauthorized access, disclosure, alteration, and destruction.

• We encrypt data at rest and while in transit between our users and our cloud storage facilities.
• We encrypt our database and web servers.
• We regularly review our security practices to prevent unauthorized access to our systems.
• We provide mechanisms to prevent unauthorized access by using a permissions-based infrastructure. You can set the permissions appropriate for your users which determine what data they are able to view or manipulate. You can terminate or elevate those permissions based on access needs.
• We limit our own access to Customer Data to individuals who are authorized. Access to this data is updated upon change of employment status with Technosylva.
• We are compliant with ISO 27001 information security standard.

Technosylva may modify this policy at any time. You are responsible for maintaining awareness regarding the current Privacy Policy.

If you have any questions about Technosylva privacy policies, please contact us via https://technosylva.com/contact/.