Technosylva, Inc. builds technology tools for emergency management with a focus on wildland fire. We distribute these tools through a variety of mechanisms, including Desktop, Web, and Mobile Applications. Some Apps are free for public use, while others require agency / organization authorized access.
Technosylva, Inc. takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences.
This Privacy Statement identifies privacy information related to our collection, use, and disclosure of personal information and compliance with relevant laws and regulations for Technosylva’s websites and software products
Technosylva may collect personal information including your name, agency/organization name, address, telephone number, email address, and location. Technosylva’s applications may require registration with some personal information to gain access, this information is used to authenticate users and provide support. You can control what additional data is shared with Technosylva. Technosylva may collect information regarding support requests in the form of emails, phone, or online-chat. With your consent, Technosylva may use remote access to navigate and troubleshoot specific issues. Data collected during support may include, but not be limited to information about hardware, software, and error logs associated with the request. Technosylva products may be used to collect and store text, photos, videos, and files provided by you. This data will not be used for any purposes outside of the services provided by Technosylva.
Technosylva provides several apps that may collect user location data. Users have control over app location service settings at the device app permissions level as well as several GPS collection settings within apps with these features. Some apps are designed for emergency responders to manage incident response information. Depending on client deployments of our software, emergency responders can optionally share their location with the system and can use their GPS receiver to collect geospatial information, such as mapping points, lines, and/or polygons. If your location positions are shared, other agency users may have access to see your location information – a key piece of information for emergency responder safety and situational awareness. However, the visibility of this information is permissioned within the system and not all agency users will have access to this information. Visibility of your location is determined by agency business requirements.
If granted by the user, some apps may use location services in the background. This feature is offered to users that need to collect geospatial information such as lines or polygons via GPS streaming while the app is in the background or the device screen is asleep. This feature is offered so users can complete other tasks on their devices and conserve battery while collecting GPS data in the field.
Several free apps provided by Technosylva use location services to allow users to “zoom to my location” on a map. These apps do not share location information with other users and do not use location services in the background.
Technosylva does not sell or share location data with third parties.
Within our applications, we may collect data and information when errors occur called Log Data. The purpose of collecting this data is to improve software stability and performance. This Log Data may include information such as your device make, device model, operating system version, the configuration of the app when utilizing our software, date of the use of the software, and other information, as necessary. Technosylva does not sell or share Log Data with third parties.
Technosylva provides software as a service to its customers. Personal information collected by Technosylva allows users to gain access to the software and use various features and applications and allows Technosylva to respond to customer service requests and provide technical support.
Technosylva does not sell or share personal information with third parties.
Technosylva does not disclose your personal information with any third parties. Technosylva is not subject to Freedom of Information Act (FIOA) requests. All agency/organizational data stored in Technosylva software is property of the agency/organization. Requests for these data must be directed to the agency/organization. If Technosylva receives a legitimate request for the disclosure of your personal information from a third party, we will notify you and/or your agency/organization. No information will be shared without explicit approval by you and/or your agency/organization. Additionally, Technosylva does not disclose any user information related to the use of our publicly provided apps.
Technosylva encrypts all information transferred over the internet using Hypertext Transfer Protocol Secure (HTTPS), including information transmitted to/from application databases. All data in storage (at rest) are encrypted. For software applications, user data are not replicated outside of the application datacenters. All application servers have two firewall security layers. Technosylva regularly reviews security practices to protect personal information and prevent unauthorized access and is ISO 27001 certified.
You can access and update your own personal information by using the appropriate software applications produced by Technosylva. You can request to have any personal information in our databases deleted pending approval of agency/organization administrators where applicable.
Links to other websites that may provide supplemental, or reference information are provided in some websites, applications, and software for your convenience. You should review the privacy policies of these websites prior to use. Technosylva has no control over and assumes no responsibility for the content, privacy policies or practices of any third-party sites or services.
Technosylva will modify this Privacy Statement as necessary. When an update is made to this Privacy Statement, the updated Privacy Statement will be made available on this site.
Scope of Policy
Technosylva collects and manages three types of personal data: Customer Data, Client Data, and User Data. Technosylva does not sell or share hosted data with third parties.
Customer data may be collected as part of services provided by Technosylva to clients. These customers may include, but are not limited to, individuals impacted by natural disasters and/or individuals involved in an incident. This data can include information about individuals such as name, address, phone number, email address, job duties, and employment. We collect this information through online import processes, data entry into our products, and integrations addressed in our agreements with our clients.
We operate under the assumption that as data controllers our clients notify customers whose personal data may be managed in our software. We have no direct agreement or relationship with these individuals. We collect and manage this data in compliance with our contractual agreements with clients that use our software. We retain Customer Data for the duration of our agreements with our clients, or longer, as necessary to meet our contractual obligations.
Technosylva may collect personal information about the people or employees in your agency/organization who use Technosylva software products. Personal information we collect about people in your agency/organization may include first and last name, email address, phone number, mailing address, geo-location, job title, relevant job qualifications, and performance within our training website. We collect personal information about people in your agency/organization when people create an account or if you provide their personal information to us directly as part of a contractual agreement. Personal information about people in your agency/organization is used to provide our service, provide technical support, allow you to manage your accounts, and improve our service.
We may collect user information automatically through our software, including location; user preferences; computer, device, browser, and software information; and date and time of user activity. This information is collected solely for the purposes of providing our contracted software as a service and supporting users.
Technosylva provides links to external websites to improve your use of our service. We recommend that you review the privacy policies and statements of all linked external websites prior to use. The privacy policies of linked external websites may not be the same as Technosylva.
We take measures to protect personal data from loss, unauthorized access, disclosure, alteration, and destruction.
- We encrypt data at rest and while in transit between our users and our cloud storage facilities.
- We encrypt our database and web servers.
- We regularly review our security practices to prevent unauthorized access to our systems.
- We provide mechanisms to prevent unauthorized access by using a permissions-based infrastructure. You can set the permissions appropriate for your users which determine what data they are able to view or manipulate. You can terminate or elevate those permissions based on access needs.
- We limit our own access to Customer Data to individuals who are authorized. Access to this data is updated upon change of employment status with Technosylva.
- We are compliant with ISO 27001 information security standard.
The CCPA provides California residents with specific rights regarding their personal information. If You are a resident of California, you have the right to understand what personal information is collected and used, you have a right to understand how your personal information is shared, request a copy of Your personal information, request that your personal information is deleted, choose that your personal information is not shared or sold, and you have the right to not be discriminated against if you use your CCPA rights. Any disclosures we provide will only cover the 12-month period preceding the verifiable request’s receipt.
Below you will find categories of Personal Information as defined by CCPA that we collect along with examples of types of information that fit into each category. CCPA does identify other categories of Personal Information, but we have only included categories of Personal Information that are collected by Technosylva in this list.
- Examples: A real name, alias, postal address, email, or similar identifiers.
- Personal information listed in the California Customer Records statute – some Personal Information included in this category may overlap with other categories.
- Examples: A name, address, telephone number.
- Internet or other similar network activity
- Examples: Interaction with and use of our websites, applications, or software.
- Geolocation data
- Examples: User’s physical location based on GPS position using satellite or mobile device location services.
- Sensory data
- Audio, electronic, visual, or other similar information.
We may obtain Personal Information directly from you when you create an account, or from your agency/organization with whom we have a contractual agreement to provide software and services.
If you have further questions regarding the CCPA please contact us via https://technosylva.com/contact/.
Technosylva is a processor of Personal Data under GDPR. Personal Data that is processed by Technosylva is provided by Technosylva’s customers for the purpose of the customer’s use of Technosylva software products.
GDPR establishes six legal bases for processing Personal Data. Technosylva’s use of GDPR Personal Data is applicable for two of the six legal bases:
- Consent: You or Your agency / business have given consent for processing Personal Data for one or more specific purposes.
- Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with you or your agency / organization and/or for any contractual obligations thereof
Technosylva will provide additional clarification of the specific legal basis that applies to processing of Personal Data under GDPR if necessary.
Technosylva protects Your Personal Data. In the unlikely event of a data breach, Technosylva will follow GDPR notification requirements if necessary.